Privacy Policy

Effective date: November 3, 2026

At Hardik Cabs, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect when you visit our website, make a booking, contact us, or use our cab and transportation services, and how we collect, use, protect, and manage that information.

By using the Hardik Cabs website or booking our services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following information when you use our website or services:

Personal Information

• Full name
• Mobile number
• Email address
• Billing or business information, where applicable
• GST details for corporate bookings, where required

Trip & Booking Information

• Pickup and drop-off locations
• Travel date and time
• Number of passengers
• Vehicle or cab preferences
• Flight number and airport details, where applicable
• Special travel requirements or instructions
• Booking and payment-related information

Technical Information

When you visit our website, we may automatically collect certain technical information, including:

• IP address
• Browser type and version
• Device information
• Operating system
• Website pages visited
• Date and time of website access
• Referring website or source

This information may be used for website security, analytics, performance monitoring, and improving our online services.

2. How We Use Your Information

Hardik Cabs may use the information we collect to:

• Process and confirm your cab or taxi booking
• Arrange airport transfers, local rides, outstation trips, and other transportation services
• Assign drivers and vehicles for your journey
• Send booking confirmations and trip-related updates
• Share driver and vehicle details before pickup
• Provide customer support and respond to enquiries
• Process payments and provide receipts or invoices
• Provide GST invoices for eligible corporate bookings
• Track flights when flight information is provided for airport transfers
• Improve our cab services, website, and customer experience
• Prevent fraud, misuse, and unauthorized access
• Maintain business and booking records
• Comply with applicable laws, regulations, and legal requirements

3. Sharing of Your Information

Hardik Cabs does not sell or rent your personal information to third parties.

We may share limited information when necessary to provide our services, including:

Assigned Drivers

Relevant booking information, such as your name, pickup location, drop location, travel time, and contact details, may be shared with the driver assigned to your trip so that the journey can be completed safely and efficiently.

Trusted Service Providers

We may share necessary information with trusted third-party service providers who assist us with services such as payment processing, technology, communication, customer support, analytics, or other operational requirements.

These parties are expected to use the information only for the purpose for which it has been provided.

Legal Requirements

We may disclose personal information when required to do so by applicable law, regulation, court order, government authority, or other lawful request.

4. Payment Information

Where online payments are available, payment transactions may be processed through authorized third-party payment gateways.

Hardik Cabs may not directly store your complete debit card, credit card, banking, or other sensitive payment credentials on its servers. Payment information may be handled by the relevant payment service provider according to its own privacy and security policies.

5. Cookies & Website Technologies

Our website may use cookies and similar technologies to improve website functionality, understand visitor behaviour, remember preferences, analyze website performance, and enhance the overall user experience.

You may be able to manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website features.

6. Data Security

Hardik Cabs takes reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain personal and booking information only for as long as reasonably necessary to:

• Provide and manage our services
• Maintain booking and transaction records
• Provide customer support
• Resolve complaints or disputes
• Meet accounting, tax, legal, and regulatory requirements
• Prevent fraud or misuse

When information is no longer required for these purposes, it may be securely deleted, anonymized, or otherwise disposed of in accordance with applicable requirements.

8. Your Privacy Rights

Subject to applicable laws and regulations, you may have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information where legally applicable
• Ask questions about how your information is collected or used
• Withdraw consent where processing is based on consent, subject to applicable limitations

To exercise your privacy rights, please contact Hardik Cabs using the details provided below.

9. Third-Party Websites & Services

Our website may contain links to third-party websites, payment services, maps, social media platforms, or other external services.

Hardik Cabs is not responsible for the privacy practices, content, or security of third-party websites or services. We recommend reviewing the privacy policies of those third parties before providing them with personal information.

10. Children’s Privacy

Our services are intended for general users and are not specifically directed toward children.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law. If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.

11. Changes to This Privacy Policy

Hardik Cabs may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or applicable legal requirements.

Any updated version will be published on this page with the revised effective date. We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way Hardik Cabs handles your personal information, please contact us:

Hardik Cabs
Email: support@hardikcabs.com
Phone: +91 96061 16009
Location: Bangalore, Karnataka, India

We will make reasonable efforts to respond to privacy-related enquiries in accordance with applicable laws and requirements.

Hardik Cabs — Your Privacy, Our Responsibility.